Privacy Policy

Effective date: 19 August 2026

1. Introduction

These Terms of Use govern access to and use of the Priority Surveyors and Loss Assessors Ltd website.

By accessing or using this website, you acknowledge that you have read and agree to these Terms of Use. If you do not agree with these terms, you should discontinue use of the website.

In these terms, “Priority Surveyors”, “we”, “us” and “our” refer to Priority Surveyors and Loss Assessors Ltd.

2. Purpose of the Website

This website provides general information about Priority Surveyors and our surveying, loss assessment, claims investigation and risk consulting services.

The information is provided for general informational purposes only. It is not intended to constitute:

• A formal survey or loss assessment
• A professional opinion or valuation
• Legal, financial or insurance advice
• Confirmation or interpretation of insurance coverage
• An admission or determination of liability
• Acceptance of a claim or professional assignment

Professional advice and conclusions can only be provided after we have received sufficient information, completed the necessary assessment and formally accepted the relevant instruction.

3. No Professional Relationship

Submitting a contact form, sending an email, requesting information or communicating with us through the website does not automatically create a client, consultant or professional relationship.

A professional engagement begins only after Priority Surveyors has:

• Reviewed the proposed instruction
• Confirmed its ability to accept the assignment
• Addressed any conflict-of-interest or independence requirements
• Agreed to the applicable scope and terms
• Formally accepted the instruction

You should not rely on a website enquiry as confirmation that an assignment has been accepted.

4. Claims and Assignment Submissions

When submitting a claim, loss notification or proposed assignment, you agree that:

• The information provided is accurate to the best of your knowledge
• You are authorised to submit the information and supporting documents
• You will not knowingly provide false, misleading or unlawful information
• You will not submit malicious files, harmful code or unrelated material
• Submission does not guarantee acceptance or immediate commencement of the assignment

If a matter is urgent or subject to a legal, contractual or insurance deadline, you remain responsible for taking the necessary steps to protect your rights. Do not assume that submitting a website form suspends or extends any deadline.

Priority Surveyors may request further information before deciding whether to accept an instruction.

5. Confidential and Sensitive Information

You should not submit unnecessary confidential, financial, medical or other highly sensitive information through the general website form or unsecured email.

If an assignment requires sensitive documents, contact our team to confirm the appropriate submission method.

Although we take reasonable security measures, we cannot guarantee that ordinary internet or email communications are completely secure.

6. Accuracy of Website Information

We take reasonable steps to keep website information accurate and current. However:

• Information may become incomplete or outdated
• Services may be changed, expanded, limited or withdrawn
• Typographical or technical errors may occur
• Website content may be updated without prior notice

We do not guarantee that all website information will always be complete, accurate or suitable for a particular purpose.

7. Professional Independence

Priority Surveyors seeks to provide independent and objective assessments.

Acceptance of an assignment may be subject to:

• Availability of qualified personnel

• The nature and location of the assignment

• Conflict-of-interest checks

• Independence requirements

• Agreement on the scope of work

• Applicable professional, regulatory and legal requirements

We reserve the right to decline an instruction where accepting it may affect our independence, create a conflict of interest or fall outside our professional capacity.

8. Intellectual Property

Unless otherwise stated, all website content—including text, design, graphics, photographs, reports, branding, logos and downloadable materials—is owned by or licensed to Priority Surveyors and is protected by applicable intellectual-property laws.

You may view and print reasonable extracts for personal, internal business or informational use.

You may not, without prior written permission:

• Copy or republish substantial website content
• Modify or create derivative works from the content
• Use our name, branding or logo
• Sell, license or commercially distribute the content
• Misrepresent our content as your own
• Use website material in a misleading or unlawful manner

9. Acceptable Use

You must not use the website to:

• Violate any applicable law or regulation
• Submit false, defamatory, fraudulent or misleading information
• Infringe another person’s privacy or intellectual-property rights
• Attempt unauthorised access to the website or its systems
• Introduce malware, viruses or harmful code
• Interfere with the website’s availability or security
• Collect information from the website through unauthorised automated means
• Impersonate another person or misrepresent your authority
• Send unsolicited or abusive communications

We may restrict or block access where misuse is suspected.

10. Third-Party Links

The website may contain links to websites operated by third parties. These links are provided for convenience and do not necessarily constitute endorsement.

Priority Surveyors does not control and is not responsible for third-party websites, services, security, availability, content or privacy practices. Accessing external websites is at your own discretion and risk.

11. Website Availability

We aim to keep the website accessible, but we do not guarantee uninterrupted or error-free availability.

The website may become temporarily unavailable because of:

• Maintenance
• Security updates
• Hosting or network interruptions
• Technical faults
• Events beyond our reasonable control

We may modify, suspend or discontinue any part of the website without prior notice.

12. Limitation of Liability

To the extent permitted by applicable law, Priority Surveyors will not be liable for loss or damage arising solely from:

• Reliance on general information published on the website
• Inability to access or use the website
• Delays, errors or interruptions in website operation
• Malware or harmful material originating from a third-party system
• Use of an external website linked from our website
• Failure to receive or respond to an electronic enquiry because of technical issues

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

Any liability arising from a formally accepted professional assignment will be governed by the specific engagement terms agreed for that assignment.

13. Privacy

Personal data submitted through the website is handled in accordance with our Privacy Policy.

By submitting information, you confirm that you have read the Privacy Policy and that you are authorised to provide any personal data concerning another person.

14. Indemnity

To the extent permitted by law, you agree to be responsible for loss, damage, claims or expenses arising from your unlawful use of the website, infringement of third-party rights, or submission of information you were not authorised to provide.

15. Changes to These Terms

We may update these Terms of Use when our services, website operations or legal obligations change.

The revised terms will become effective when published on this page. Continued use of the website after publication constitutes acceptance of the updated terms.

16. Governing Law and Jurisdiction

These Terms of Use are governed by the laws of the United Republic of Tanzania.

Any dispute relating to the website or these terms will be subject to the jurisdiction of the competent courts of Tanzania, unless the parties agree to another lawful dispute-resolution process.

17. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be limited or removed only to the extent necessary. The remaining provisions will continue to apply.

18. No Waiver

Failure by Priority Surveyors to enforce any provision of these Terms does not constitute a waiver of that provision or any other right.

19. Contact Us

Questions about these Terms of Use may be directed to:

Priority Surveyors and Loss Assessors Ltd
P.O. Box 110171
No. 10 Kaunda Road, Oysterbay
Dar es Salaam, Tanzania

General enquiries: info@prioritysurveyors.co.tz
Claims and assignments: claims@prioritysurveyors.co.tz
Telephone: +255 767 431 471