Privacy Policy

Effective date: 19 August 2026

1. Introduction

Priority Surveyors and Loss Assessors Ltd (“Priority Surveyors”, “we”, “us” or “our”) respects the privacy and confidentiality of its clients, claimants, business partners, website visitors and other individuals whose personal data may be provided to us.

This Privacy Policy explains how we collect, use, store, disclose and protect personal data submitted through our website or provided in connection with our surveying, loss assessment, claims investigation and risk consulting services.

We process personal data in accordance with applicable laws of the United Republic of Tanzania, including the Personal Data Protection Act, Chapter 44, and applicable regulations.

2. Information We May Collect

Depending on how you interact with us, we may collect the following information:

Information submitted through the website

• Full name
• Company or organisation
• Email address
• Telephone number
• Location
• Service required
• Claim or policy reference
• Information included in an enquiry or assignment
• Documents or files voluntarily submitted to us

Claims and assignment information

When carrying out professional assignments, we may receive:

• Details of an insured person, claimant, policyholder or other interested party
• Insurance policy and claim information
• Details concerning an incident, loss or damage
• Property, vehicle, machinery, cargo or asset information
• Photographs, reports, statements and supporting documents
• Financial, employment or business information
• Information obtained during inspections, interviews or investigations
• Any other information reasonably required to complete an authorised assignment

Some assignments may involve sensitive personal data. Such information will only be processed where necessary and permitted by applicable law.

Information collected automatically

When you visit our website, limited technical information may be collected automatically, including:

• Internet Protocol address
• Browser and device type
• Pages visited
• Date and time of access
• Referring website
• Cookie and website usage information

3. How We Collect Information

We may collect personal data:

• Directly from you
• Through our website contact form
• Through email, telephone or other correspondence
• From insurers, insurance brokers and loss adjusters
• From policyholders, claimants and their representatives
• From businesses, financial institutions and professional advisers
• During site inspections, surveys, interviews and investigations
• From public records or other lawful sources
• From service providers acting on our behalf

Where information is provided to us by a client or third party, that party is responsible for ensuring that it is authorised to share the information with us.

4. How We Use Personal Data

We may use personal data to:

• Review and respond to enquiries
• Receive and evaluate claim or survey instructions
• Conduct inspections, surveys and investigations
• Assess loss, damage, liability or risk
• Prepare professional opinions, valuations and reports
• Communicate with clients, claimants and relevant parties
• Verify information relating to an assignment
• Manage client and business relationships
• Maintain assignment, operational and financial records
• Improve our website and professional services
• Protect our legal rights and prevent fraud or misuse
• Comply with legal, regulatory and professional obligations

We will not use personal data for purposes that are incompatible with the purposes for which it was collected unless permitted or required by law.

5. Legal Basis for Processing

Where required, we process personal data on one or more of the following grounds:

• Your consent
• Performance of a contract or professional assignment
• Steps requested before entering into a contract
• Compliance with a legal or regulatory obligation
• Protection of legitimate interests, provided those interests do not override your rights
• Establishment, exercise or defence of legal claims
• Another lawful basis permitted under applicable law

Where processing depends on consent, you may withdraw that consent, subject to legal, contractual and professional record-keeping obligations.

6. Sharing and Disclosure

We may disclose relevant information to:

• The client who instructed us
• Insurers, reinsurers and insurance brokers
• Policyholders, claimants and their authorised representatives
• Lawyers, accountants, engineers, investigators and other professional advisers
• Laboratories, repairers, valuers and technical specialists
• Government agencies, regulators, law-enforcement authorities or courts
• Website hosting, information technology and administrative service providers
• Other parties where disclosure is authorised, necessary or legally required

We only share information reasonably required for the relevant purpose and expect third parties handling personal data on our behalf to protect it appropriately.

We do not sell personal data.

7. Confidentiality of Claims Information

Claims, investigations and risk assessments may involve confidential commercial or personal information. Access to such information is restricted to authorised personnel and relevant parties who require it to perform the assignment, provide professional advice or comply with the law.

Information submitted through the website should be limited to what is reasonably necessary for us to understand and respond to the enquiry. Highly sensitive or confidential documents should only be sent after confirming an appropriate and secure method of transmission with our team.

8. International Data Transfers

Some service providers or professional parties involved in an assignment may operate outside Tanzania.

Where personal data is transferred outside Tanzania, we will take reasonable steps to ensure the transfer is lawful and that appropriate safeguards are applied, including obtaining any approval or permit required by the Personal Data Protection Commission.

9. Data Security

We take reasonable administrative, organisational and technical measures to protect personal data against:

• Unauthorised access
• Accidental loss
• Improper use or disclosure
• Unlawful alteration
• Destruction
• Other forms of unauthorised processing

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Users should avoid submitting unnecessary sensitive information through ordinary website forms or unsecured email.

10. Data Retention

We retain personal data only for as long as reasonably necessary to:

• Complete the relevant enquiry or assignment
• Maintain professional and business records
• Meet contractual requirements
• Comply with legal, insurance, regulatory or tax obligations
• Establish, exercise or defend legal claims
• Resolve complaints or disputes

When personal data is no longer required, it may be securely deleted, anonymised or archived in accordance with applicable requirements.

11. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

• Enable essential website functionality
• Improve website performance
• Remember user preferences
• Understand how visitors use the website
• Protect the website against misuse

You can control or disable non-essential cookies through your browser settings. Disabling certain cookies may affect the operation of some website features.

Where legally required, non-essential cookies will only be used after obtaining the appropriate consent.

12. Your Rights

Subject to applicable law, you may have the right to:

• Be informed about how your personal data is processed
• Request access to personal data held about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal data where legally applicable
• Object to or request restriction of certain processing
• Withdraw consent where processing is based on consent
• Request information about parties to whom your data has been disclosed
• Submit a complaint concerning the handling of your personal data

These rights may be limited where information must be retained or processed to comply with legal, contractual or professional obligations.

13. Exercising Your Rights

To make a privacy request, contact us using:

Email: info@prioritysurveyors.co.tz
Telephone: +255 767 431 471

Please provide sufficient details for us to identify the relevant information and understand your request. We may request reasonable proof of identity before disclosing or changing personal data.

If you remain dissatisfied with how your request or complaint has been handled, you may contact the Personal Data Protection Commission of Tanzania.

14. Third-Party Websites

Our website may contain links to external websites. Priority Surveyors is not responsible for the privacy practices, security or content of websites operated by third parties. You should review their privacy policies before providing personal information.

15. Children’s Information

Our website and professional services are not directed to children. We do not knowingly collect children’s personal data through the website unless it is lawfully required in connection with an authorised claim or professional assignment.

Where a matter involves a child, the information must be provided and processed with appropriate authority and safeguards.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, legal obligations or data-handling practices. The latest version will be published on this page with its effective date.

17. Contact Us

For questions or concerns about this Privacy Policy or our handling of personal data, contact:

Priority Surveyors and Loss Assessors Ltd
P.O. Box 110171
No. 10 Kaunda Road, Oysterbay
Dar es Salaam, Tanzania

General enquiries: info@prioritysurveyors.co.tz
Claims and assignments: claims@prioritysurveyors.co.tz
Telephone: +255 767 431 471